ccCON delivers real-time connectivity between Cisco Unified Contact Center Express and SAP ECC or SAP CRM using a pre-packaged, server-based Computer Telephony Integration (CTI) approach. By implementing ccConn a company can achieve significant productivity gains and improvements in quality of service. ccConn enables agents to use SAP as their single user interface, improves call management including caller identification, call routing on business data, screen pre-population, agent status management and much more.
- Software Development
TC&C is focused on innovation for unified communications. Its goal is to introduce new, critical concepts like the business flexibility that can only be cost-effectively addressed through an IP-based solution. IP telephony systems and contact centers are next-generation communication solutions. TC&C has been continuously expanding its cooperative efforts with leading IP technology vendors including Cisco Systems. TC&C is a Cisco Preferred Solution Partner, a Cisco Premier Certified Partner and a value-added reseller of the Cisco Unified Contact Center portfolio. It has a long-standing presence in Europe at its center of service excellence in Budapest, Hungary. Regional offices in the U.S. and Europe have been established.