Comnica is a costumer communication solution provider. Comnica provides cloud-based customer experience solutions and telecommunications services, exploring new channels for AI based customer experience. Their focus is on aviation, mainly in the EMEA region. Their strength lies in covering all the services an airline needs: telecommunications, local/ premium/toll-free numbers, smart IVR, digital customer assistant, virtual calling system and call centers — all under one single contract.
COMNICA CONNECT
Inward dialing numbers from all over the world
Normal rate, toll-free (green) or premium numbers in 140+ countries, Premium Rate Numbers to transform your customer service into a cash-generating unit.
AI Digital Customer Assistant
AI based assistant answering your passengers’ inbound calls and chats, capable of handling 86 languages / dialects.
Smart IVR
Navigate the caller and automate steps through interactive voice response, Work with hundreds of incoming numbers at the same time, secure payments via IVR.
Multilingual contact centers
Airline experienced contact center partners throughout CEE, 20 supported languages, 500+ professional agents.
One system above all to have the big picture
Virtual contact center platform for your in- and outbound calls, emails and messages, all data arriving from remote call centers real-time, in one place.
Advantages: They have been working with Wizz Air since 2015. Wizz Air is the fastest growing airline in Europe offering routes across 47 countries. Comnica has been a partner of the company supporting their international call centre activities, managing 55 million minutes during 10 million+ phone calls for the company. Comnica’s solution package supports the work of ~500 agents in 4 different countries, in 20 languages.
